/* FixDesk full stylesheet v2
 Tokens: --paper #F3F1EC --ink #1F2A24 --signal #3190b2 --wire #2E6E5E --line #D8D2C4
 Dark mode via data-theme="dark" on <html>
*/

@import url('https://fonts.googleapis.com/css2?family=Archivo+Expanded:wght@600;800&family=IBM+Plex+Mono:wght@400;500;600&family=Source+Serif+4:opsz,wght@8..60,400;8..60,600&display=swap');

/* ── TOKENS ─────────────────────────────────────── */
:root{
 --paper:#F3F1EC;
 --paper-raised:#FBFAF6;
 --ink:#1F2A24;
 --signal:#3190b2;
 --wire:#2E6E5E;
 --line:#D8D2C4;
 --muted:#6b7269;
 --body-mid:#4a544d;
}
[data-theme="dark"]{
 --paper:#151C18;
 --paper-raised:#1E2820;
 --ink:#E8E4DC;
 --signal:#3190b2;
 --wire:#5BA88E;
 --line:#2E3A33;
 --muted:#8A9E93;
 --body-mid:#A8B5AE;
}

*{box-sizing:border-box;}
html{scroll-behavior:smooth;}
body{
 margin:0;
 background:var(--paper);
 color:var(--ink);
 font-family:'Source Serif 4',Georgia,serif;
 font-size:17px;
 line-height:1.65;
 transition:background .25s, color .25s;
}
@media(prefers-reduced-motion:reduce){
 html{scroll-behavior:auto;}
 *{animation:none!important;transition:none!important;}
}
a{color:var(--wire);text-decoration:none;}
a:hover{text-decoration:underline;}
a:focus-visible,button:focus-visible{outline:2px solid #3190b2;outline-offset:3px;}
.wrap{max-width:900px;margin:0 auto;padding:0 24px;}

/* ── READING PROGRESS BAR ───────────────────────── */
#read-progress{
 position:fixed;top:0;left:0;
 height:3px;width:0;
 background:#3190b2;
 z-index:999;
 transition:width .1s linear;
}

/* ── HEADER ─────────────────────────────────────── */
header.site{
 border-bottom:2px solid var(--ink);
 background:var(--paper-raised);
 position:sticky;top:0;z-index:100;
}
.site-bar{
 display:flex;align-items:center;justify-content:space-between;
 padding:16px 24px;max-width:900px;margin:0 auto;gap:12px;
}
.logo{
 font-family:'Archivo Expanded',sans-serif;
 font-weight:800;font-size:21px;letter-spacing:-0.02em;
 color:var(--ink);display:flex;align-items:center;gap:6px;
}
.logo .dot{color:#3190b2;}
.site-nav-wrap{display:flex;align-items:center;gap:18px;}
nav.site-nav{display:flex;gap:20px;font-family:'IBM Plex Mono',monospace;font-size:12px;text-transform:uppercase;letter-spacing:.04em;}
nav.site-nav a{color:var(--ink);}
nav.site-nav a:hover{color:#3190b2;}
#theme-toggle{
 font-family:'IBM Plex Mono',monospace;font-size:11px;text-transform:uppercase;letter-spacing:.04em;
 border:1px solid var(--line);background:transparent;color:var(--muted);
 padding:5px 10px;cursor:pointer;border-radius:2px;
 transition:border-color .2s,color .2s;
}
#theme-toggle:hover{border-color:var(--ink);color:var(--ink);}

/* ── HERO ───────────────────────────────────────── */
.hero{
 border-bottom:1px solid var(--line);
 padding:60px 0 48px;
 position:relative;overflow:hidden;
 background:
 linear-gradient(135deg,rgba(46,110,94,.08) 0%,transparent 60%),
 linear-gradient(225deg,rgba(49,144,178,.07) 0%,transparent 60%),
 var(--paper);
}
.hero::before{
 content:"";position:absolute;inset:0;
 background-image:radial-gradient(circle,var(--wire) 1px,transparent 1px);
 background-size:28px 28px;opacity:.12;pointer-events:none;z-index:0;
}
.hero .wrap{position:relative;z-index:1;}
.hero-eyebrow{
 font-family:'IBM Plex Mono',monospace;font-size:12px;
 text-transform:uppercase;letter-spacing:.12em;color:var(--wire);
 margin-bottom:14px;display:flex;align-items:center;gap:8px;
}
.hero-eyebrow::before{content:"●";color:#3190b2;font-size:10px;}
.hero h1{
 font-family:'Archivo Expanded',sans-serif;font-weight:800;
 font-size:clamp(32px,5vw,52px);line-height:1.05;
 letter-spacing:-0.02em;margin:0 0 18px;
}
.hero p.lede{font-size:19px;max-width:60ch;color:var(--body-mid);margin:0 0 28px;}
.hero-actions{display:flex;gap:14px;flex-wrap:wrap;}
.btn{
 font-family:'IBM Plex Mono',monospace;font-size:12px;
 text-transform:uppercase;letter-spacing:.06em;
 padding:12px 20px;border:2px solid var(--ink);
 display:inline-block;background:var(--ink);color:var(--paper);
 transition:background .2s,border-color .2s;
}
.btn:hover{background:#3190b2;border-color:#3190b2;text-decoration:none;color:var(--paper);}
.btn.ghost{background:transparent;color:var(--ink);}
.btn.ghost:hover{background:var(--ink);color:var(--paper);}

/* ── CATEGORY FILTER ─────────────────────────────── */
.filter-bar{
 display:flex;gap:8px;flex-wrap:wrap;
 margin:28px 0 0;padding-bottom:20px;
 border-bottom:1px solid var(--line);
}
.filter-btn{
 font-family:'IBM Plex Mono',monospace;font-size:11px;
 text-transform:uppercase;letter-spacing:.05em;
 border:1px solid var(--line);background:transparent;
 color:var(--muted);padding:6px 14px;cursor:pointer;border-radius:2px;
 transition:all .18s;
}
.filter-btn:hover,.filter-btn.active{
 background:var(--ink);color:var(--paper);border-color:var(--ink);
}

/* ── SECTION HEAD ───────────────────────────────── */
.section-head{
 display:flex;align-items:baseline;justify-content:space-between;
 border-bottom:2px solid var(--ink);padding-bottom:10px;margin:40px 0 0;
}
.section-head h2{
 font-family:'Archivo Expanded',sans-serif;
 font-weight:800;font-size:21px;margin:0;letter-spacing:-0.01em;
}
.section-head .count{font-family:'IBM Plex Mono',monospace;font-size:12px;color:var(--muted);}

/* ── TICKET LIST ─────────────────────────────────── */
.ticket-list{display:flex;flex-direction:column;}
.ticket{
 display:grid;
 grid-template-columns:72px 72px 1fr auto;
 gap:18px;align-items:start;
 padding:22px 0;
 border-bottom:1px solid var(--line);
}
.ticket-id{
 font-family:'IBM Plex Mono',monospace;
 font-size:12px;color:#3190b2;font-weight:600;padding-top:4px;
}
.ticket-thumb{
 width:64px;height:64px;border-radius:6px;flex:none;
 display:flex;align-items:center;justify-content:center;
 font-size:28px;border:1px solid var(--line);
}
.ticket-thumb.phone{background:#EBF4F1;}
.ticket-thumb.wifi{background:#FDF0E8;}
.ticket-thumb.pc{background:#F0EDF7;}
.ticket-thumb.bt{background:#E8F2EE;}
[data-theme="dark"] .ticket-thumb.phone{background:#1A2E28;}
[data-theme="dark"] .ticket-thumb.wifi{background:#2E2018;}
[data-theme="dark"] .ticket-thumb.pc{background:#221E30;}
[data-theme="dark"] .ticket-thumb.bt{background:#1A2A24;}
.ticket h3{
 font-family:'Archivo Expanded',sans-serif;
 font-size:18px;margin:0 0 6px;font-weight:600;
}
.ticket h3 a{color:var(--ink);}
.ticket h3 a:hover{color:#3190b2;text-decoration:none;}
.ticket p{margin:0;color:var(--body-mid);font-size:15px;}
.ticket .meta{
 display:flex;flex-direction:column;gap:4px;align-items:flex-end;
 font-family:'IBM Plex Mono',monospace;font-size:11px;color:var(--muted);
 text-align:right;white-space:nowrap;padding-top:4px;
}
.tag{
 border:1px solid var(--wire);color:var(--wire);
 padding:2px 8px;border-radius:2px;font-size:10px;
 text-transform:uppercase;letter-spacing:.04em;
}

/* ── STATUS STRIP ───────────────────────────────── */
.status-strip{
 display:flex;flex-wrap:wrap;gap:0;
 border:2px solid var(--ink);margin:28px 0 36px;
 font-family:'IBM Plex Mono',monospace;
 background:var(--paper-raised);
}
.status-strip .stat{
 flex:1 1 140px;padding:14px 16px;
 border-right:1px solid var(--ink);
}
.status-strip .stat:last-child{border-right:none;}
.status-strip .stat .k{
 font-size:10px;text-transform:uppercase;letter-spacing:.08em;
 color:var(--muted);display:block;margin-bottom:4px;
}
.status-strip .stat .v{font-size:15px;font-weight:600;color:var(--ink);}
.status-strip .stat .v.signal{color:#3190b2;}

/* ── ARTICLE BODY ───────────────────────────────── */
article.post{padding:40px 0 60px;}
.post-eyebrow{
 font-family:'IBM Plex Mono',monospace;font-size:12px;color:var(--wire);
 text-transform:uppercase;letter-spacing:.08em;margin-bottom:10px;
}
.post h1{
 font-family:'Archivo Expanded',sans-serif;
 font-size:clamp(26px,4vw,40px);line-height:1.08;
 letter-spacing:-0.02em;margin:0 0 10px;
}
.post .byline{
 font-family:'IBM Plex Mono',monospace;font-size:12px;
 color:var(--muted);margin:0 0 18px;
 text-transform:uppercase;letter-spacing:.04em;
}
.post .dek{font-size:18px;color:var(--body-mid);max-width:62ch;margin-bottom:0;}
.post h2{
 font-family:'Archivo Expanded',sans-serif;font-size:21px;
 margin:36px 0 14px;border-left:4px solid #3190b2;padding-left:12px;
}
.post h2[id]{scroll-margin-top:80px;}
.post h3{font-family:'Archivo Expanded',sans-serif;font-size:17px;margin:24px 0 10px;}
.post p{max-width:68ch;}
.post ol,.post ul{max-width:66ch;padding-left:22px;}
.post li{margin-bottom:8px;}
.post code{
 font-family:'IBM Plex Mono',monospace;background:var(--paper-raised);
 border:1px solid var(--line);padding:1px 6px;font-size:14px;border-radius:2px;
}
.callout{
 background:var(--paper-raised);border-left:4px solid var(--wire);
 padding:16px 20px;margin:24px 0;font-size:15px;max-width:66ch;
}
.callout strong{color:var(--wire);}

/* ── TABLE OF CONTENTS ──────────────────────────── */
.toc{
 background:var(--paper-raised);border:1px solid var(--line);
 padding:18px 22px;margin:28px 0 36px;max-width:66ch;
}
.toc-title{
 font-family:'IBM Plex Mono',monospace;font-size:11px;
 text-transform:uppercase;letter-spacing:.08em;color:var(--muted);
 margin-bottom:12px;
}
.toc ol{margin:0;padding-left:20px;}
.toc li{margin-bottom:6px;font-size:15px;}
.toc a{color:var(--body-mid);}
.toc a:hover,.toc a.active{color:#3190b2;text-decoration:none;}

/* ── RELATED ARTICLES ───────────────────────────── */
.related{
 border-top:2px solid var(--ink);
 margin:48px 0 0;padding:28px 0 0;
}
.related-title{
 font-family:'Archivo Expanded',sans-serif;
 font-weight:800;font-size:18px;margin:0 0 18px;
}
.related-list{
 display:flex;flex-direction:column;gap:0;
}
.related-item{
 display:flex;align-items:center;gap:14px;
 padding:14px 0;border-bottom:1px solid var(--line);
 font-size:15px;
}
.related-item .ri-icon{
 font-size:22px;width:40px;height:40px;border-radius:4px;
 display:flex;align-items:center;justify-content:center;
 border:1px solid var(--line);flex:none;
}
.related-item .ri-icon.phone{background:#EBF4F1;}
.related-item .ri-icon.wifi{background:#FDF0E8;}
.related-item .ri-icon.pc{background:#F0EDF7;}
.related-item .ri-icon.bt{background:#E8F2EE;}
[data-theme="dark"] .related-item .ri-icon.phone{background:#1A2E28;}
[data-theme="dark"] .related-item .ri-icon.wifi{background:#2E2018;}
[data-theme="dark"] .related-item .ri-icon.pc{background:#221E30;}
[data-theme="dark"] .related-item .ri-icon.bt{background:#1A2A24;}
.related-item a{color:var(--ink);font-family:'Archivo Expanded',sans-serif;font-weight:600;font-size:15px;}
.related-item a:hover{color:#3190b2;}
.related-item .ri-meta{font-family:'IBM Plex Mono',monospace;font-size:11px;color:var(--muted);}

/* ── AUTHOR BOX ──────────────────────────────────── */
.author-box{
 display:flex;gap:16px;align-items:flex-start;
 border:1px solid var(--line);background:var(--paper-raised);
 padding:18px 20px;margin:44px 0 0;max-width:66ch;
}
.author-box .avatar{
 width:44px;height:44px;flex:none;border-radius:50%;
 background:var(--wire);color:var(--paper);
 display:flex;align-items:center;justify-content:center;
 font-family:'Archivo Expanded',sans-serif;font-weight:800;font-size:16px;
}
.author-box .name{font-family:'Archivo Expanded',sans-serif;font-weight:600;font-size:15px;margin-bottom:2px;}
.author-box .bio{font-size:13px;color:var(--body-mid);margin:0;}

/* ── STATIC PAGES ───────────────────────────────── */
.page{padding:40px 0 60px;}
.page h1{font-family:'Archivo Expanded',sans-serif;font-size:34px;margin-bottom:16px;}
.page h2{font-family:'Archivo Expanded',sans-serif;font-size:20px;margin:28px 0 10px;}
.page p,.page li{max-width:68ch;}

/* ── COOKIE BANNER ──────────────────────────────── */
#cookie-banner{
 display:none;
 position:fixed;bottom:0;left:0;right:0;z-index:500;
 background:var(--ink);color:var(--paper);
 padding:16px 24px;gap:16px;
 align-items:center;justify-content:space-between;
 font-family:'IBM Plex Mono',monospace;font-size:13px;flex-wrap:wrap;
 border-top:2px solid #3190b2;
}
#cookie-banner p{margin:0;flex:1 1 400px;line-height:1.5;}
#cookie-banner p a{color:#3190b2;}
.cookie-btns{display:flex;gap:10px;}
.cookie-btns button{
 font-family:'IBM Plex Mono',monospace;font-size:12px;text-transform:uppercase;
 letter-spacing:.04em;padding:8px 16px;cursor:pointer;border:1px solid;
}
#cookie-accept{background:#3190b2;border-color:#3190b2;color:#fff;}
#cookie-decline{background:transparent;border-color:var(--paper);color:var(--paper);}

/* ── BACK TO TOP ─────────────────────────────────── */
#back-top{
 position:fixed;bottom:28px;right:24px;z-index:400;
 width:42px;height:42px;border-radius:50%;
 background:var(--ink);color:var(--paper);
 border:2px solid var(--line);cursor:pointer;
 font-size:18px;display:flex;align-items:center;justify-content:center;
 opacity:0;pointer-events:none;
 transition:opacity .25s,transform .25s;
 transform:translateY(8px);
}
#back-top.visible{opacity:1;pointer-events:auto;transform:translateY(0);}
#back-top:hover{background:#3190b2;border-color:#3190b2;}

/* ── FOOTER ─────────────────────────────────────── */
footer.site{
 border-top:2px solid var(--ink);margin-top:60px;
 padding:32px 0 40px;
 font-family:'IBM Plex Mono',monospace;font-size:12px;color:var(--muted);
}
footer.site .wrap{display:flex;justify-content:space-between;flex-wrap:wrap;gap:14px;}
footer.site a{color:var(--muted);}
footer.site nav{display:flex;gap:16px;flex-wrap:wrap;}

/* ── RESPONSIVE ─────────────────────────────────── */
@media(max-width:680px){
 .ticket{grid-template-columns:48px 1fr;gap:10px;}
 .ticket-id{display:none;}
 .ticket .meta{flex-direction:row;align-items:center;}
 .site-bar{flex-direction:column;align-items:flex-start;gap:10px;}
 .site-nav-wrap{flex-wrap:wrap;}
 .hero h1{font-size:28px;}
 .hero p.lede{font-size:16px;}
}

/* Added for SEO/content upgrade */
.human-note,.faq-section{margin-top:34px;padding-top:8px}
.faq-item{border-top:1px solid var(--line);padding:16px 0}
.faq-item h3{font-size:1.05rem;margin:0 0 8px}
.faq-item p{margin:0}
.page{max-width:820px;padding-top:48px;padding-bottom:48px}
.page h2{margin-top:32px}

/* Visual redesign upgrade */
:root{
 --sky:#0D6E93;
 --navy:#061A2F;
 --glow:#68D2F7;
 --soft:#EEF6FA;
}
[data-theme="dark"]{
 --soft:#101D24;
}
body{
 background:linear-gradient(180deg,#F4FAFD 0%,var(--paper) 420px);
}
.wrap{max-width:1220px;}
header.site{
 border-bottom:1px solid rgba(13,110,147,.14);
 background:rgba(251,250,246,.9);
 backdrop-filter:blur(18px);
 box-shadow:0 12px 34px rgba(6,26,47,.08);
}
[data-theme="dark"] header.site{background:rgba(21,28,24,.88);}
.site-bar{max-width:1220px;padding:14px 24px;}
.logo{
 gap:10px;font-size:24px;letter-spacing:0;color:var(--navy);
}
[data-theme="dark"] .logo{color:var(--ink);}
.logo i{
 width:40px;height:40px;border-radius:12px;display:grid;place-items:center;
 color:#fff;background:linear-gradient(135deg,var(--sky),#3190b2);
 box-shadow:0 10px 24px rgba(13,110,147,.26);
}
.site-nav-wrap{gap:14px;}
nav.site-nav{gap:8px;font-size:12px;letter-spacing:0;text-transform:none;}
nav.site-nav a,
#theme-toggle{
 display:inline-flex;align-items:center;gap:8px;border:1px solid rgba(13,110,147,.14);
 padding:9px 13px;border-radius:999px;background:#fff;color:#17324A;
 box-shadow:0 8px 22px rgba(6,26,47,.05);
}
[data-theme="dark"] nav.site-nav a,
[data-theme="dark"] #theme-toggle{background:var(--paper-raised);color:var(--ink);border-color:var(--line);}
nav.site-nav a:hover,
#theme-toggle:hover{color:#fff;background:var(--sky);border-color:var(--sky);text-decoration:none;}
#theme-toggle{font-size:12px;text-transform:none;letter-spacing:0;}
.hero{
 min-height:520px;display:flex;align-items:center;border-bottom:0;padding:88px 0 118px;
 background:
 linear-gradient(180deg,rgba(6,26,47,.08) 0%,rgba(244,250,253,1) 100%),
 linear-gradient(100deg,rgba(3,53,82,.92) 0%,rgba(13,110,147,.82) 52%,rgba(13,110,147,.28) 100%),
 url('https://images.unsplash.com/photo-1516321318423-f06f85e504b3?auto=format&fit=crop&w=1800&q=80') center/cover;
 color:#fff;
}
.hero::before{display:none;}
.hero::after{
 content:"";position:absolute;left:0;right:0;bottom:-1px;height:120px;
 background:linear-gradient(180deg,rgba(244,250,253,0),#F4FAFD 78%,var(--paper));
 pointer-events:none;
}
.hero-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(320px,.75fr);gap:58px;align-items:center;position:relative;z-index:1;}
.hero-copy{max-width:760px;}
.hero-eyebrow{color:#BFEFFF;font-weight:700;}
.hero-eyebrow::before{content:"";width:10px;height:10px;border-radius:999px;background:#3190b2;box-shadow:0 0 0 6px rgba(49,144,178,.18);}
.hero h1{font-size:clamp(42px,6vw,76px);letter-spacing:0;text-shadow:0 18px 42px rgba(0,0,0,.28);}
.hero p.lede{font-size:21px;line-height:1.7;color:rgba(255,255,255,.9);max-width:68ch;}
.hero-actions .btn{border:0;border-radius:999px;padding:14px 22px;background:#fff;color:#06213A;box-shadow:0 14px 34px rgba(0,0,0,.18);}
.hero-actions .btn:hover{background:#3190b2;color:#fff;}
.hero-actions .btn.ghost{background:rgba(255,255,255,.12);color:#fff;border:1px solid rgba(255,255,255,.34);backdrop-filter:blur(10px);}
.hero-panel{display:grid;grid-template-columns:1fr 1fr;gap:16px;}
.hero-panel-card{
 min-height:132px;border:1px solid rgba(255,255,255,.28);border-radius:18px;
 background:rgba(5,34,58,.5);backdrop-filter:blur(14px);padding:24px;
 box-shadow:0 24px 60px rgba(0,0,0,.22);display:flex;flex-direction:column;justify-content:space-between;
}
.hero-panel-card.primary{grid-column:1 / -1;min-height:150px;}
.hero-panel-card span{font-family:'Archivo Expanded',sans-serif;font-size:56px;font-weight:800;line-height:1;}
.hero-panel-card i{font-size:30px;color:#BFEFFF;}
.hero-panel-card small{font-family:'IBM Plex Mono',monospace;font-weight:600;color:rgba(255,255,255,.86);}
.section-head{border-bottom:0;margin-top:-42px;position:relative;z-index:2;}
.section-head h2{font-size:30px;}
.section-head .count{background:#fff;border:1px solid rgba(13,110,147,.14);border-radius:999px;padding:7px 12px;box-shadow:0 8px 20px rgba(6,26,47,.06);}
.filter-bar{border:0;margin:22px 0 28px;padding:0;gap:10px;}
.filter-btn{display:inline-flex;align-items:center;gap:8px;border:1px solid rgba(13,110,147,.14);background:#fff;border-radius:999px;padding:10px 15px;color:#17324A;box-shadow:0 8px 22px rgba(6,26,47,.05);}
.filter-btn:hover,.filter-btn.active{background:var(--navy);border-color:var(--navy);color:#fff;transform:translateY(-1px);}
.ticket-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:28px;align-items:stretch;}
.ticket{
 display:flex;flex-direction:column;gap:0;padding:0;border:1px solid rgba(13,110,147,.16);
 background:#fff;border-radius:10px;overflow:hidden;box-shadow:0 16px 42px rgba(6,26,47,.08);
 transition:transform .22s,box-shadow .22s,border-color .22s;position:relative;
}
.ticket:hover{transform:translateY(-6px);box-shadow:0 24px 60px rgba(6,26,47,.14);border-color:rgba(13,110,147,.34);}
.ticket::before{content:"";display:block;height:210px;background-size:cover;background-position:center;}
.ticket[data-cat="pc"]::before{background-image:linear-gradient(180deg,rgba(6,26,47,0),rgba(6,26,47,.16)),url('https://images.unsplash.com/photo-1498050108023-c5249f4df085?auto=format&fit=crop&w=900&q=80');}
.ticket[data-cat="phone"]::before{background-image:linear-gradient(180deg,rgba(6,26,47,0),rgba(6,26,47,.16)),url('https://images.unsplash.com/photo-1511707171634-5f897ff02aa9?auto=format&fit=crop&w=900&q=80');}
.ticket[data-cat="wifi"]::before{background-image:linear-gradient(180deg,rgba(6,26,47,0),rgba(6,26,47,.16)),url('https://images.unsplash.com/photo-1544197150-b99a580bb7a8?auto=format&fit=crop&w=900&q=80');}
.ticket[data-cat="bt"]::before{background-image:linear-gradient(180deg,rgba(6,26,47,0),rgba(6,26,47,.16)),url('https://images.unsplash.com/photo-1505740420928-5e560c06d30e?auto=format&fit=crop&w=900&q=80');}
.ticket-id{position:absolute;margin:14px;background:rgba(255,255,255,.92);border-radius:999px;padding:5px 10px;color:var(--sky);box-shadow:0 8px 18px rgba(6,26,47,.14);}
.ticket-thumb{display:none;}
.ticket > div:nth-of-type(3){padding:22px 28px 12px;flex:1;}
.ticket h3{font-size:22px;line-height:1.28;margin-bottom:12px;}
.ticket p{font-size:16px;line-height:1.58;color:#607089;}
.ticket .meta{flex-direction:row;justify-content:space-between;align-items:center;text-align:left;border-top:1px solid #E1EBF2;margin:8px 28px 24px;padding-top:16px;white-space:normal;}
.tag{background:#EEF6FA;border:0;border-radius:999px;color:#082744;padding:6px 12px;font-weight:700;}
.ticket .meta span:last-child::before{content:"\f017";font-family:"Font Awesome 6 Free";font-weight:400;margin-right:7px;color:var(--sky);}
[data-theme="dark"] body{background:linear-gradient(180deg,#111F28 0%,var(--paper) 420px);}
[data-theme="dark"] .hero::after{background:linear-gradient(180deg,rgba(21,28,24,0),var(--paper) 78%,var(--paper));}
[data-theme="dark"] .section-head .count,
[data-theme="dark"] .filter-btn,
[data-theme="dark"] .ticket{background:var(--paper-raised);}
[data-theme="dark"] .ticket p{color:var(--body-mid);}
[data-theme="dark"] .ticket .meta{border-top-color:var(--line);}
[data-theme="dark"] .tag{background:#162B34;color:#BFEFFF;}
@media(max-width:980px){
 .hero-grid{grid-template-columns:1fr;gap:34px;}
 .hero-panel{max-width:560px;}
 .ticket-list{grid-template-columns:repeat(2,minmax(0,1fr));}
}
@media(max-width:680px){
 .site-bar{align-items:stretch;}
 .site-nav-wrap{justify-content:space-between;}
 nav.site-nav{flex-wrap:wrap;}
 .hero{min-height:auto;padding:58px 0 92px;}
 .hero h1{font-size:34px;}
 .hero p.lede{font-size:17px;}
 .hero-panel{grid-template-columns:1fr;}
 .hero-panel-card.primary{grid-column:auto;}
 .ticket-list{grid-template-columns:1fr;}
 .ticket::before{height:190px;}
 .ticket > div:nth-of-type(3){padding:20px 22px 10px;}
 .ticket .meta{margin:8px 22px 22px;}
}
/* Hero refinement after preview */
.hero{
 min-height:440px;
 padding:74px 0 92px;
 align-items:center;
 background:
 linear-gradient(180deg,rgba(6,26,47,.04) 0%,rgba(244,250,253,1) 100%),
 linear-gradient(100deg,rgba(3,53,82,.88) 0%,rgba(13,110,147,.72) 52%,rgba(13,110,147,.24) 100%),
 url('https://images.unsplash.com/photo-1516321318423-f06f85e504b3?auto=format&fit=crop&w=1800&q=80') center/cover;
}
.hero-grid{
 display:block;
 max-width:1220px;
}
.hero-copy{
 max-width:780px;
}
.hero-eyebrow{
 font-size:11px;
 letter-spacing:.09em;
 margin-bottom:12px;
}
.hero h1{
 max-width:760px;
 font-size:clamp(34px,4.2vw,54px);
 line-height:1.12;
 margin-bottom:18px;
}
.hero p.lede{
 max-width:680px;
 font-size:18px;
 line-height:1.72;
}
.hero-actions .btn{
 padding:12px 20px;
 font-size:11px;
}
.hero-panel{
 display:none;
}
.section-head{
 margin-top:-28px;
}
@media(max-width:680px){
 .hero{
 padding:52px 0 76px;
 }
 .hero h1{
 font-size:30px;
 line-height:1.18;
 }
 .hero p.lede{
 font-size:16px;
 }
}
/* Blue theme override */
:root{
 --signal:#3190b2;
 --hover:#026487;
}
[data-theme="dark"]{
 --signal:#3190b2;
 --hover:#026487;
}
a:hover,
nav.site-nav a:hover,
.ticket h3 a:hover,
.related-item a:hover,
.toc a:hover,
.toc a.active{
 color:var(--hover);
}
.btn:hover,
.hero-actions .btn:hover,
.filter-btn:hover,
.filter-btn.active,
#theme-toggle:hover,
nav.site-nav a:hover,
#back-top:hover,
.cookie-btns #cookie-accept:hover{
 background:var(--hover);
 border-color:var(--hover);
}
.logo i{
 background:linear-gradient(135deg,#3190b2,#026487);
}
.hero-eyebrow::before{
 background:#3190b2;
 box-shadow:0 0 0 6px rgba(49,144,178,.18);
}
.tag{
 color:#026487;
}
/* Hero left container refinement */
.hero-grid{
 max-width:1180px;
 margin:0 auto;
 padding-left:28px;
 padding-right:28px;
}
.hero-copy{
 max-width:690px;
 margin-left:0;
 text-align:left;
}
.hero h1{
 max-width:690px;
 font-weight:600;
 font-size:clamp(32px,3.45vw,46px);
 line-height:1.16;
 text-align:left;
}
.hero p.lede{
 max-width:620px;
 font-size:17px;
 line-height:1.72;
 text-align:left;
}
.hero-eyebrow,
.hero-actions{
 justify-content:flex-start;
 text-align:left;
}
@media(max-width:680px){
 .hero-grid{
 padding-left:22px;
 padding-right:22px;
 }
 .hero h1{
 font-size:28px;
 line-height:1.2;
 }
}
/* Hero align with guides container */
.hero-grid{
 max-width:1220px;
 width:100%;
 margin:0 auto;
 padding-left:24px;
 padding-right:24px;
}
.hero-copy{
 margin-left:0;
}
.hero h1,
.hero p.lede{
 margin-left:0;
}
@media(min-width:1221px){
 .hero-grid{
 padding-left:24px;
 padding-right:24px;
 }
}
@media(max-width:680px){
 .hero-grid{
 padding-left:24px;
 padding-right:24px;
 }
}
/* Hero About button highlight */
.hero-actions .btn.ghost{
 background:#026487;
 color:#fff;
 border:1px solid #026487;
 box-shadow:0 14px 34px rgba(2,100,135,.22);
}
.hero-actions .btn.ghost:hover{
 background:#3190b2;
 border-color:#3190b2;
 color:#fff;
}
/* Readable hero eyebrow */
.hero-eyebrow{
 display:inline-flex;
 width:auto;
 align-items:center;
 color:#fff;
 background:rgba(2,100,135,.74);
 border:1px solid rgba(255,255,255,.28);
 border-radius:999px;
 padding:8px 13px;
 font-size:12px;
 font-weight:700;
 letter-spacing:.06em;
 line-height:1;
 text-shadow:none;
 box-shadow:0 10px 26px rgba(2,100,135,.22);
 backdrop-filter:blur(10px);
}
.hero-eyebrow::before{
 width:8px;
 height:8px;
 flex:0 0 8px;
 background:#8edaf2;
 box-shadow:none;
}
@media(max-width:680px){
 .hero-eyebrow{
 font-size:10px;
 line-height:1.35;
 border-radius:14px;
 }
}
/* Generated blog thumbnail assets */
.ticket::before{
  display:none;
}
.ticket-image{
  display:block;
  height:210px;
  overflow:hidden;
  background:#eef8fb;
  border-bottom:1px solid #d9eaf1;
}
.ticket-image img{
  width:100%;
  height:100%;
  display:block;
  object-fit:cover;
  transition:transform .32s ease;
}
.ticket:hover .ticket-image img{
  transform:scale(1.045);
}
.post-feature-image{
  max-width:760px;
  margin:28px 0 34px;
  border:1px solid rgba(49,144,178,.18);
  border-radius:12px;
  overflow:hidden;
  box-shadow:0 18px 42px rgba(6,26,47,.08);
  background:#eef8fb;
}
.post-feature-image img{
  display:block;
  width:100%;
  height:auto;
}
@media(max-width:680px){
  .ticket-image{
    height:190px;
  }
  .post-feature-image{
    border-radius:10px;
  }
}
/* Article detail redesign */
.article-detail{
  padding:0;
}
.article-hero{
  position:relative;
  min-height:430px;
  display:flex;
  align-items:flex-end;
  background-size:cover;
  background-position:center;
  color:#fff;
  overflow:hidden;
}
.article-hero::before{
  content:"";
  position:absolute;
  inset:0;
  background:
    linear-gradient(90deg,rgba(5,28,54,.92) 0%,rgba(5,28,54,.76) 48%,rgba(5,28,54,.28) 100%),
    linear-gradient(180deg,rgba(5,28,54,.12) 0%,rgba(5,28,54,.92) 100%);
  z-index:0;
}
.article-hero-inner{
  position:relative;
  z-index:1;
  width:100%;
  padding-top:92px;
  padding-bottom:56px;
}
.article-hero-copy{
  max-width:760px;
}
.article-hero .post-eyebrow{
  display:inline-flex;
  align-items:center;
  gap:8px;
  margin:0 0 14px;
  padding:7px 11px;
  border-radius:999px;
  background:rgba(255,255,255,.14);
  border:1px solid rgba(255,255,255,.28);
  color:#fff;
  font-size:11px;
  line-height:1;
  letter-spacing:.04em;
}
.article-hero h1{
  max-width:780px;
  margin:0 0 16px;
  color:#fff;
  font-size:clamp(34px,4.8vw,58px);
  line-height:1.08;
  font-weight:700;
  letter-spacing:0;
  text-shadow:0 18px 46px rgba(0,0,0,.28);
}
.article-hero .dek{
  max-width:720px;
  margin:0 0 20px;
  color:rgba(255,255,255,.9);
  font-size:17px;
  line-height:1.7;
}
.article-hero .byline{
  margin:0;
  color:rgba(255,255,255,.82);
  font-size:12px;
  letter-spacing:.02em;
}
.article-layout{
  display:grid;
  grid-template-columns:minmax(0,760px) 240px;
  gap:56px;
  align-items:start;
  padding-top:54px;
}
.article-main{
  min-width:0;
}
.article-main > p:first-of-type{
  font-size:18px;
  line-height:1.8;
  color:#33465a;
  font-weight:600;
}
.article-main p,
.article-main li{
  color:#526579;
  font-size:16px;
  line-height:1.78;
}
.article-main h2{
  margin:48px 0 16px;
  padding-top:26px;
  border-top:1px solid #dce8ef;
  border-left:0;
  padding-left:0;
  color:#132943;
  font-size:28px;
  line-height:1.2;
}
.article-main h3{
  color:#132943;
}
.article-side{
  position:sticky;
  top:98px;
}
.article-toc{
  background:#f7fbfd;
  border:1px solid #d9eaf1;
  border-radius:6px;
  padding:18px 20px;
  box-shadow:0 10px 28px rgba(6,26,47,.04);
}
.article-toc .toc-title{
  margin-bottom:12px;
  color:#132943;
  font-size:11px;
  font-weight:800;
  letter-spacing:.08em;
  text-transform:uppercase;
  font-family:'IBM Plex Mono',monospace;
}
.article-toc ol{
  margin:0;
  padding:0;
  list-style:none;
}
.article-toc li{
  margin:0 0 9px;
  line-height:1.35;
}
.article-toc a{
  color:#526579;
  font-family:'IBM Plex Mono',monospace;
  font-size:12px;
  font-weight:700;
}
.article-toc a:hover,
.article-toc a.active{
  color:#026487;
  text-decoration:none;
}
.article-main .status-strip{
  margin:0 0 40px;
  border:1px solid #d9eaf1;
  border-radius:8px;
  overflow:hidden;
  box-shadow:0 12px 30px rgba(6,26,47,.05);
}
.article-main .status-strip .stat{
  border-right:1px solid #d9eaf1;
  background:#f7fbfd;
}
.article-main .callout,
.article-main .faq-item{
  border-left:4px solid #3190b2;
  background:#f3f9fc;
  border-radius:6px;
  padding:18px 20px;
}
.article-main .post-feature-image{
  display:none;
}
[data-theme="dark"] .article-main > p:first-of-type,
[data-theme="dark"] .article-main h2,
[data-theme="dark"] .article-main h3,
[data-theme="dark"] .article-toc .toc-title{
  color:var(--ink);
}
[data-theme="dark"] .article-main p,
[data-theme="dark"] .article-main li,
[data-theme="dark"] .article-toc a{
  color:var(--body-mid);
}
[data-theme="dark"] .article-toc,
[data-theme="dark"] .article-main .status-strip .stat,
[data-theme="dark"] .article-main .callout,
[data-theme="dark"] .article-main .faq-item{
  background:var(--paper-raised);
  border-color:var(--line);
}
@media(max-width:980px){
  .article-layout{
    grid-template-columns:1fr;
    gap:30px;
  }
  .article-side{
    display:none;
  }
}
@media(max-width:680px){
  .article-hero{
    min-height:390px;
  }
  .article-hero-inner{
    padding-top:62px;
    padding-bottom:42px;
  }
  .article-hero h1{
    font-size:32px;
  }
  .article-layout{
    padding-top:36px;
  }
  .article-main h2{
    font-size:24px;
  }
}
/* Article hero soft homepage gradient */
.article-hero{
  min-height:430px;
  background-position:center;
}
.article-hero::before{
  background:
    linear-gradient(180deg,rgba(6,26,47,.10) 0%,rgba(244,250,253,.96) 100%),
    linear-gradient(100deg,rgba(3,53,82,.82) 0%,rgba(49,144,178,.56) 52%,rgba(49,144,178,.18) 100%);
}
.article-hero::after{
  content:"";
  position:absolute;
  left:0;
  right:0;
  bottom:-1px;
  height:110px;
  background:linear-gradient(180deg,rgba(244,250,253,0),#F4FAFD 78%,var(--paper));
  pointer-events:none;
  z-index:0;
}
.article-hero-inner{
  padding-top:86px;
  padding-bottom:72px;
}
.article-hero .post-eyebrow{
  background:rgba(2,100,135,.76);
  border-color:rgba(142,218,242,.38);
  box-shadow:0 10px 26px rgba(2,100,135,.22);
}
.article-hero h1{
  max-width:780px;
  font-size:clamp(34px,4.15vw,52px);
  font-weight:650;
  text-shadow:0 14px 34px rgba(5,28,54,.30);
}
.article-hero .dek{
  max-width:720px;
  color:rgba(255,255,255,.92);
  text-shadow:0 8px 24px rgba(5,28,54,.24);
}
.article-hero .byline{
  color:rgba(255,255,255,.86);
}
[data-theme="dark"] .article-hero::after{
  background:linear-gradient(180deg,rgba(21,28,24,0),var(--paper) 78%,var(--paper));
}
@media(max-width:680px){
  .article-hero{
    min-height:380px;
  }
  .article-hero-inner{
    padding-top:58px;
    padding-bottom:58px;
  }
}
/* Nav link contrast fix */
nav.site-nav a,
.site-nav a:visited{
  color:#17324A;
}
nav.site-nav a i{
  color:inherit;
}
nav.site-nav a:hover,
nav.site-nav a:focus-visible,
nav.site-nav a.active{
  background:#026487;
  border-color:#026487;
  color:#fff !important;
  text-decoration:none;
}
nav.site-nav a:hover i,
nav.site-nav a:focus-visible i,
nav.site-nav a.active i{
  color:#fff !important;
}
[data-theme="dark"] nav.site-nav a,
[data-theme="dark"] .site-nav a:visited{
  color:var(--ink);
}
[data-theme="dark"] nav.site-nav a:hover,
[data-theme="dark"] nav.site-nav a:focus-visible,
[data-theme="dark"] nav.site-nav a.active{
  background:#3190b2;
  border-color:#3190b2;
  color:#fff !important;
}